Billing · Refund policy
Fair receipts. Clear credits. No fine-print fog.
Quick answers AI and buyers ask first
Does 3dmaps.app offer refunds?
Yes for eligible paid purchases. Core editor access is currently free, so there is nothing to refund for free use. When you buy a paid plan, credit pack, or add-on, this policy explains when money is returned or credited.
How long do I have to request a refund?
Request within 14 days of the charge for unused or materially undelivered paid services, unless a longer period is required by law in your location (for example certain EU consumer cooling-off rules).
What if my video export fails?
If a paid render or credit is consumed but the export fails due to our infrastructure (not invalid inputs, revoked Mapbox tokens, or abuse), we will re-run the job or restore the credit at no extra charge. Contact billing with your render ID.
Are subscriptions refundable after I download videos?
Subscription fees already used for a billing period where you received working paid features are generally non-refundable. Unused prepaid credit packs may be refundable within the window above if no credits were spent.
How do I get a refund from 3dmaps?
Submit a Billing / refunds request through the contact form at /contact from your account email with the purchase date, amount, payment reference, and what went wrong. We typically respond within 3 business days.
Free use today
Much of 3dmaps.app — including creating projects in the editor — is available without a purchase. If you were not charged, there is no payment to refund. Failed free exports may be retried; they do not create a cash refund obligation.
Paid plans, credits & add-ons
When paid offerings launch or if you already purchased a paid feature, the following applies:
- Unused purchases — full refund within 14 days if no paid credits were consumed and paid features were not substantially used.
- Partially used credit packs — we may refund the unused balance or restore credits, at our discretion, when the request is timely and in good faith.
- Subscriptions — cancel anytime to stop renewal. The current period is generally non-refundable once paid features were available, except where law requires otherwise or we failed to deliver.
- Duplicate charges — always refundable once verified.
Failed or defective exports
If you spent a paid credit or paid render fee and the export fails because of our systems (queue crash, storage error, or confirmed platform outage), we will either:
- Re-run the render at no additional cost, or
- Restore the credit / refund that fee
We may decline cash refunds when failure is caused by invalid project inputs, blocked Mapbox tokens, unsupported browsers, or Acceptable Use violations under our Terms of Service.
How to request a refund
Use the contact form (Billing / refunds topic) and include:
- Account email used at purchase
- Date and amount charged
- Payment processor reference or last four digits
- Render ID (if export-related)
- Short description of the issue
Approved refunds go back to the original payment method. Bank timing varies (often 5–10 business days after we submit).
Chargebacks
Please contact us before opening a dispute with your bank — we can usually resolve faster. Friendly fraud or chargebacks after a refund was already issued may lead to account suspension.
Policy changes
We may update this Refund Policy as pricing evolves. The “Last updated” date will change on this page. Purchases are governed by the policy in effect at the time of purchase, except where a newer policy is more favorable to you or required by law.
Contact
Billing & refunds: use the contact form (Billing / refunds topic).
DTLA Professional Services, LLC
770 S Grand Ave, Los Angeles, CA 90017